Privacy Policy


Last updated: 17 August 2026

ENCAPS Pty Ltd (“ENCAPS”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, use our online store, create an account, place an order, contact us or otherwise interact with us.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles where they apply. The Australian Privacy Principles regulate matters including collection, use, disclosure, security, access and correction of personal information.

1. Information we collect

Depending on how you interact with ENCAPS, we may collect information including:

  • Your name.

  • Business or company name.

  • ABN or other business information.

  • Billing and delivery addresses.

  • Email address.

  • Telephone or mobile number.

  • Account login information.

  • Order and purchase history.

  • Information provided when you contact us.

  • Product enquiries and customer service information.

  • Payment and transaction information.

  • Website usage information.

  • IP address and device information.

  • Browser type and operating system.

  • Information collected through cookies and similar technologies.

We do not generally need to receive or store your complete credit or debit card details. Payments may be processed through third-party payment providers, such as our payment gateway, which handle payment information in accordance with their own security and privacy practices.

2. How we collect information

We may collect personal information when you:

  • Visit or use our website.

  • Create an online account.

  • Place an order.

  • Subscribe to marketing communications.

  • Contact us by email, telephone or through our website.

  • Request information, pricing or technical assistance.

  • Submit a product review or other content.

  • Participate in a promotion or competition.

  • Communicate with us through social media or other digital channels.

We may also automatically collect certain technical information when you use our website through cookies, analytics tools and similar technologies.

3. How we use your information

We may use your personal information to:

  • Process and fulfil orders.

  • Arrange delivery and freight.

  • Process payments.

  • Provide customer service.

  • Respond to enquiries.

  • Manage your online account.

  • Process returns, refunds and warranty claims.

  • Provide product information and technical support.

  • Improve our website, products and services.

  • Analyse website and purchasing activity.

  • Prevent fraud or misuse.

  • Maintain business and accounting records.

  • Comply with legal and regulatory obligations.

  • Send marketing communications where permitted and where you have not opted out.

4. Marketing communications

We may use your contact information to send you information about ENCAPS products, services, promotions, events and other information that may be relevant to you.

You can unsubscribe from marketing communications at any time by using the unsubscribe link contained in the communication or by contacting us.

Opting out of marketing communications will not prevent us from sending essential communications relating to an order, transaction, account, safety issue or other service you have requested.

5. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary to operate our business.

These parties may include:

  • Payment processors and payment gateways.

  • Freight and delivery providers.

  • Website hosting and ecommerce providers.

  • IT and technology providers.

  • Email and marketing service providers.

  • Accounting and business-management providers.

  • Professional advisers.

  • Manufacturers or suppliers where necessary to assist with a product enquiry, warranty or technical matter.

  • Government agencies or regulators where required by law.

We do not sell your personal information to third parties for their own unrelated marketing purposes.

6. Overseas disclosure

Some technology, payment, hosting, analytics or other service providers we use may store or process information outside Australia.

Where required by applicable privacy law, we will take reasonable steps in relation to overseas disclosures and the protection of your personal information.

7. Cookies and analytics

Our website may use cookies and similar technologies to:

  • Remember your preferences.

  • Maintain shopping cart and account functionality.

  • Understand how visitors use our website.

  • Improve website performance.

  • Measure advertising and marketing effectiveness.

  • Provide relevant content and advertising.

You may be able to control or disable cookies through your browser settings. Some website functions may not operate correctly if cookies are disabled.

8. Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Access and correction

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.

Requests should be directed to:
Email: sales@encaps.com.au

We may need to verify your identity before providing access to or changing personal information.

10. Data retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, complying with legal obligations and protecting our legitimate business interests.

When personal information is no longer required and we are not required to retain it by law, we will take reasonable steps to securely destroy or de-identify it.

11. Privacy complaints

If you believe that we have mishandled your personal information, please contact us so that we can investigate and respond to your concern.

ENCAPS Pty Ltd
Email: sales@encaps.com.au
Phone: 0457 643 669

We will endeavour to respond to privacy complaints within a reasonable period.

If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.
The current version will be published on our website with the date of the latest update.

13. Contact

For privacy questions, requests or complaints:

ENCAPS Pty Ltd
ABN: 28682017483
Address: 11 Ryeland Court North Geelong Vic 3215
Email: sales@encaps.com.au
Phone: 0457 643 669