Online Store Terms of Service
Last updated: 17 August 2026
These Terms of Service (“Terms”) apply to your use of the ENCAPS website and online store and to purchases made through the store.
The website and online store are operated by ENCAPS Pty Ltd (“ENCAPS”, “we”, “us” or “our”).
By using our website or placing an order through our online store, you agree to these Terms.
If you do not agree with these Terms, please do not use the website or place an order.
Nothing in these Terms is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law or other applicable legislation.
1. About our online store
Our online store provides information about, and allows customers to purchase, fire suppression products, fire-fighting agents, equipment, accessories and related products supplied by ENCAPS.
Products may be supplied by ENCAPS directly or sourced from manufacturers, distributors or other authorised suppliers.
2. Eligibility
By placing an order, you confirm that:
You are legally capable of entering into a binding agreement.
The information you provide is accurate and complete.
You will use the products only for lawful purposes.
You will comply with applicable laws, regulations, product instructions and safety requirements.
Some products may be subject to age, transport, storage, dangerous-goods or other regulatory requirements.
3. Product information
We endeavour to ensure that product descriptions, specifications, images and other information displayed on our website are accurate and current.
However:
Images may be indicative only.
Product packaging may change from time to time.
Product specifications may change without notice.
Colours and appearance may vary from photographs.
Availability may change.
Manufacturer specifications may take precedence where applicable.
If you require a product for a particular application, installation, fire risk, hazardous environment or regulatory requirement, you should contact ENCAPS before purchasing so that we can assist with product selection.
4. Product suitability
Information provided on our website is general information and should not be treated as a substitute for a site-specific fire risk assessment, engineering assessment, regulatory advice or professional advice where such advice is required.
The customer is responsible for determining whether a product is suitable for their particular application where they have not sought or relied upon specific advice from ENCAPS.
Fire suppression products must be installed, maintained, stored and used in accordance with applicable instructions, manufacturer requirements and relevant laws and standards.
5. Chemical and fire suppression products
Some products supplied by ENCAPS contain concentrates, chemicals or other substances that require appropriate handling.
Customers must:
Follow the applicable Safety Data Sheet (SDS).
Follow product labels and instructions.
Store products appropriately.
Use appropriate personal protective equipment where required.
Comply with applicable transport and dangerous-goods requirements.
Keep products away from children and unauthorised persons.
Not mix products with other chemicals unless specifically authorised or instructed.
Not use products outside their intended application.
Where an SDS or technical data sheet is available, customers should review it before using the product.
6. Orders
When you place an order through our online store, you are making an offer to purchase the selected products.
We may accept or decline an order for reasonable reasons, including:
The product is unavailable.
There has been an error in the product description or price.
We are unable to fulfil the order.
There are freight, dangerous-goods or regulatory restrictions.
We suspect fraudulent or unauthorised activity.
We require additional information to fulfil the order.
An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been finally accepted.
If we cannot fulfil an order after payment has been received, we will arrange an appropriate refund.
7. Pricing
All prices are displayed in Australian dollars unless otherwise stated.
Prices displayed on the website may include GST where applicable. Any applicable GST will be identified at checkout or on your tax invoice.
Delivery and freight charges may be additional and will be displayed at checkout or otherwise communicated before the order is finalised.
We take reasonable care to ensure pricing is accurate. If a significant pricing or product error occurs, we may contact you before fulfilling the order.
8. Payment
Payment must be made using the payment methods made available through the online store.
Payment processing may be provided by third-party payment providers.
We do not generally store complete credit or debit card details on our own systems.
You authorise us or our payment provider to charge the amount payable for your order using the payment method you provide.
9. Freight and delivery
We use third-party freight and delivery providers where appropriate.
Delivery timeframes are estimates and may be affected by:
Freight availability.
Weather.
Public holidays.
Remote delivery locations.
Dangerous-goods requirements.
Transport restrictions.
Events outside our reasonable control.
Some products may require specialised freight arrangements due to their classification, packaging or contents.
We will advise you if special freight arrangements or additional charges apply.
Risk in products passes in accordance with applicable law and, where permitted, the agreed delivery terms.
10. Incorrect delivery information
You are responsible for ensuring that your delivery address, contact details and other order information are accurate.
If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply.
11. Returns and refunds
Returns and refunds are handled in accordance with our Returns & Refund Policy.
Nothing in our Returns & Refund Policy or these Terms limits your rights under the Australian Consumer Law.
12. Consumer guarantees
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy if a product does not meet the applicable consumer guarantees.
Where a product has a major failure, you may have the right to choose between a refund and replacement.
Our policies do not remove or limit these statutory rights.
13. Manufacturer warranties
Some products may be supplied with a manufacturer’s warranty.
Manufacturer warranties are additional to, and do not replace, your rights under the Australian Consumer Law.
Where applicable, ENCAPS may assist with processing a manufacturer’s warranty claim.
14. Website use
You agree not to:
Use the website for unlawful purposes.
Attempt to gain unauthorised access to our systems.
Interfere with website operation.
Introduce malicious software or code.
Scrape or reproduce substantial portions of website content without permission.
Use website content in a misleading way.
Submit false or fraudulent information.
Attempt to place fraudulent orders.
We may suspend or restrict access where we reasonably believe these Terms have been breached.
15. Intellectual property
Unless otherwise stated, the website and its content, including text, photographs, graphics, logos, product information, videos, designs and other materials, are owned by or licensed to ENCAPS.
You must not reproduce, modify, distribute, publish or commercially exploit our content without our prior written permission, except where permitted by law.
16. Third-party websites and services
Our website may contain links to third-party websites or services.
We are not responsible for the content, availability, privacy practices or terms of third-party websites.
Your use of third-party services may be subject to separate terms and conditions.
17. Reviews and customer content
If you submit a review, testimonial, photograph, video or other content to us for publication, you grant ENCAPS permission to use that content for legitimate business and marketing purposes, subject to applicable privacy and intellectual-property laws.
You must not submit content that:
Is unlawful.
Is misleading or deceptive.
Infringes another person’s rights.
Contains malicious software.
Contains confidential information without permission.
Is defamatory or offensive.
We may remove content that breaches these requirements.
18. Website availability
We aim to keep our website available and functioning correctly, but we do not guarantee that it will always be available, uninterrupted or error-free.
We may temporarily suspend website access for maintenance, security, updates or other operational reasons.
19. Limitation of liability
To the maximum extent permitted by law, ENCAPS is not responsible for loss or damage arising from:
Misuse of products.
Failure to follow product instructions or safety requirements.
Incorrect storage or handling.
Use of products outside their intended application.
Unauthorised modification or installation.
Failure to maintain or inspect equipment where required.
Reliance on general website information where site-specific professional advice was required.
Nothing in these Terms excludes liability that cannot legally be excluded, including rights and remedies available under the Australian Consumer Law.
Where liability can legally be limited, ENCAPS’ liability will be limited to the extent permitted by applicable law.
20. Events outside our control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, fire, flood, extreme weather, transport disruptions, industrial disputes, government restrictions, supply shortages, telecommunications failures, cyber incidents or other events beyond our reasonable control.
21. Privacy
Our collection and handling of personal information is governed by our Privacy Policy.
By using the website, you acknowledge that you have read our Privacy Policy.
22. Changes to these Terms
We may update these Terms from time to time.
The current version will be published on our website with the date of the latest update.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by law.
23. Governing law
These Terms are governed by the laws of Victoria, Australia.
You agree that courts exercising jurisdiction in Victoria will have jurisdiction in relation to disputes arising from these Terms, subject to any applicable consumer protection laws.
24. Contact us
If you have questions about these Terms, an order or our products, please contact:
ENCAPS Pty Ltd
ABN: 28682017483
Address: 11 Ryeland Court North Geelong Vic 3215
Email: sales@encaps.com.au
Phone: 0457 643 669