Shipping Policy

Last updated: 24 September 2026

ENCAPS Pty Ltd (“ENCAPS”, “we”, “us” or “our”) delivers products throughout Australia using third-party freight and delivery providers.

This Shipping Policy applies to products purchased through the ENCAPS online store and should be read together with our Terms of Service and Returns & Refund Policy.

1. Shipping within Australia

We currently ship to addresses within Australia.

Shipping costs vary depending on the product purchased and, for some larger items, the delivery location. The applicable shipping charge will be displayed at checkout before you complete your order.

Our standard shipping rates are:

  • FireStryker: $11.00 including GST

  • BlazeCut T025E: $11.00 including GST

  • BlazeCut T050E: $11.00 including GST

  • BlazeCut T100E: $13.20 including GST

  • BlazeCut T200E: $13.20 including GST

  • BlazeCut T300E: $13.20 including GST

  • BlazeCut T400E: $20.00 including GST

  • BlazeCut T500E: $20.00 including GST

  • BlazeCut T600E: $20.00 including GST

  • F-500 EA 4 Litre Extinguisher: $55.00 including GST

  • F-500 EA 9 Litre Extinguisher: $66.00 including GST

2. Large and specialised products

Some larger or specialised products require freight to be calculated based on the delivery address.

This includes the F-500 EA 90 Litre QAMU and may include other bulky, heavy or specialised products.

Where a fixed shipping price cannot be provided online, please contact ENCAPS for a freight quote before ordering.

3. Order processing

Orders are processed during normal business days, excluding Victorian public holidays.

We aim to dispatch orders as promptly as possible. Dispatch times may vary depending on product availability, order size and any specialised freight requirements.

Once your order has been dispatched, delivery timeframes will depend on the carrier and your delivery location.

4. Delivery timeframes

Delivery timeframes are estimates only and may vary depending on your location, freight provider and the type of product ordered.

Regional and remote deliveries may take longer than deliveries to metropolitan areas.

Delivery may also be affected by circumstances outside our reasonable control, including weather, public holidays, transport disruptions, freight availability and dangerous-goods or other regulatory requirements.

5. Special freight requirements

Some ENCAPS products may be subject to specialised transport, handling or regulatory requirements because of their classification, packaging, size or contents.

Where special freight arrangements or additional charges apply, we will contact you before dispatching your order.

6. Delivery addresses

Customers are responsible for providing a complete and accurate delivery address and contact details when placing an order.

If an order cannot be delivered because incorrect or incomplete information has been provided, additional freight or redelivery charges may apply.

7. Order tracking

Where tracking information is provided by the freight carrier, we will make this available to you once your order has been dispatched.

8. Damaged or incorrect deliveries

If your order arrives damaged, incomplete or incorrect, please contact us as soon as possible with your order details and, where relevant, photographs of the package and product.

Returns, replacements and refunds are handled in accordance with our Returns & Refund Policy and your rights under the Australian Consumer Law.

9. Contact us

If you have questions about these Terms, an order or our products, please contact:

ENCAPS Pty Ltd
ABN: 28682017483
Address: 11 Ryeland Court North Geelong Vic 3215
Email: sales@encaps.com.au
Phone: 0457 643 669